1. Introduction
This Privacy Policy applies to the MoonHaul mobile application (package name: net.moonoki.moonhaul), developed and operated by Moonoki IT Solutions ("we", "us", or "our").
MoonHaul is a fleet and hauling management application designed to help truck operators, fleet managers, and logistics coordinators manage their hauling jobs, driver assignments, and route operations from a mobile device.
By using the MoonHaul application, you agree to the collection and use of information in accordance with this policy. We are committed to safeguarding your privacy and complying with applicable data protection laws.
2. Data We Collect
When you use MoonHaul, we may collect the following categories of data:
Account & Identity Data
- Full name
- Email address
- Phone number
- Login credentials (stored securely as encrypted hashes)
- Company or fleet name
- Driver licence number (if provided voluntarily for driver profiles)
Location Data
- Precise GPS location (latitude & longitude) while using the app and, if enabled, in the background during active jobs
- Route history for completed trips
- Location timestamps
Job & Operational Data
- Job details (pickup location, delivery location, cargo description, job status)
- Trip start and end timestamps
- Vehicle information (vehicle ID, registration number, truck type)
- Load and haul records
Device Data
- Device type, model, and manufacturer
- Operating system version
- Unique device identifiers
- App version
- Network connection type (Wi-Fi, mobile data)
Usage Data
- Features accessed within the app
- Frequency and duration of use
- Crash logs and error reports
3. How We Use Your Data
We use the data we collect for the following purposes:
- To provide the app's core functionality: Location data is used to track drivers in real time, calculate routes, and manage active hauling jobs.
- To manage user accounts: Your account data is used to authenticate you and personalise your experience.
- To process and display jobs: Job and operational data is used to assign, track, and complete hauling jobs within the app.
- To send notifications: We use your contact details and device tokens to send push notifications about job updates, new assignments, and important alerts.
- To improve the app: Crash reports and usage data help us identify bugs, improve performance, and develop new features.
- To comply with legal obligations: We may use your data to comply with applicable laws, regulations, or lawful requests from authorities.
- To provide customer support: We use your information to investigate and respond to support requests.
4. Data Sharing
We do not sell your personal data to third parties. We may share your data only in the following circumstances:
Fleet managers / employers: If you are a driver using MoonHaul, your location data and job status will be visible to the fleet manager or dispatcher who assigned your job. This is a core function of the app.
Third-party service providers: We work with the following types of service providers who may access your data only to the extent required to perform their services:
- Cloud hosting and database providers (for storing app data securely)
- Mapping and navigation services (e.g., Google Maps API for location features)
- Push notification services (e.g., Firebase Cloud Messaging)
- Analytics providers (for anonymous usage analytics)
- Crash reporting services (for error diagnosis)
Legal requirements: We may disclose your information to law enforcement, government authorities, or regulatory bodies if required by law or in response to a valid legal process.
Business transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the successor entity under the same privacy protections.
5. Data Retention & Deletion
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy.
- Account data: Retained for the duration of your account's existence and up to 90 days after account deletion.
- Location & job history: Retained for up to 12 months for operational and audit purposes, then permanently deleted.
- Crash & usage logs: Retained for up to 6 months for debugging purposes.
Requesting data deletion: You may request the deletion of your personal data at any time by contacting us at moonokisoft@gmail.com with the subject line "Data Deletion Request". We will process your request within 30 days and confirm when your data has been deleted from our systems.
Note that we may retain certain data where required by law or for legitimate business purposes (such as resolving disputes or complying with legal obligations).
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission using HTTPS / TLS protocols
- Encrypted storage of passwords and sensitive credentials
- Access controls limiting data access to authorised personnel only
- Regular security audits of our systems and practices
While we take commercially reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, and you use the app at your own risk. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Portability: Request a machine-readable copy of your data to transfer to another provider.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Objection: Object to certain types of processing, such as direct marketing.
- Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at moonokisoft@gmail.com. We will respond within 30 days.
8. Children's Privacy
MoonHaul is not intended for use by children under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at moonokisoft@gmail.com. We will promptly delete any such information from our systems upon verification.
9. Cookies & Similar Technologies
The MoonHaul app does not use browser cookies. However, we may use similar technologies including:
- Device identifiers: Unique identifiers associated with your device, used to associate your account with your device and for push notifications.
- App analytics SDKs: These may collect anonymised usage patterns to help us improve the app.
You may reset your device's advertising identifier at any time through your device settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending a notification through the app.
We encourage you to review this policy periodically. Your continued use of MoonHaul after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Company: Moonoki IT Solutions
- Email: moonokisoft@gmail.com
- Website: moonokisoft.com
- App Support: MoonHaul Support Page
We aim to respond to all privacy-related enquiries within 2 business days.
This Privacy Policy applies specifically to the MoonHaul application (net.moonoki.moonhaul). For MoonTrack's privacy policy, see MoonTrack Privacy Policy.