1. Introduction
This Privacy Policy applies to the MoonTrack GPS tracking application developed and operated by Moonoki IT Solutions ("we", "us", or "our").
MoonTrack is a real-time GPS tracking solution for businesses that need to monitor fleets, assets, or field teams. By using the MoonTrack application, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
When you use MoonTrack, we may collect the following types of information:
- Personal Information: Your name, email address, and any other information you provide when you create an account or contact us.
- Device Information: Information about your device including make, model, operating system version, and unique device identifier.
- Location Data: Precise GPS location data including latitude and longitude coordinates. Location may be collected in the foreground (while using the app) and in the background (during active tracking sessions).
- Usage Data: Information about how you use the application, including features accessed, frequency of use, session duration, and crash logs.
- Login Information: IP addresses, browser types, pages visited, date and time of visit, used to analyse trends and maintain security.
3. How We Use Your Information
- To provide GPS tracking services: We use location data to provide real-time tracking, route history, and map visualisation features.
- To improve the app: Usage data and crash reports help us identify issues and improve performance.
- To communicate with you: We may use your contact information to send important updates, notifications, or support responses.
- To analyse usage: Anonymised usage analytics help us understand how our software is used and identify areas for improvement.
- To comply with legal requirements: We may process your information to comply with applicable laws and regulations.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Third-party service providers: Cloud storage, analytics, mapping APIs (e.g., Google Maps), push notification services, and customer support tools. These providers access your data only to the extent necessary to perform their services.
- Law enforcement or regulatory authorities: Where required by law or in response to a valid legal request.
- Authorised fleet managers: If you are tracked as part of a fleet, your location and status may be visible to your fleet manager or account administrator.
Our privacy policy does not cover the data practices of third-party service providers. We encourage you to review their privacy policies.
5. Data Retention & Deletion
We retain your personal data only for as long as necessary:
- Account data: Retained while your account is active and for up to 90 days following account deletion.
- Location & tracking history: Retained for up to 12 months, then permanently deleted.
- Usage logs: Retained for up to 6 months.
To request deletion of your data, email us at moonokisoft@gmail.com with the subject "Data Deletion Request – MoonTrack". We will action your request within 30 days.
6. Data Security
We implement reasonable security measures to protect your information from unauthorised access, disclosure, alteration, or destruction, including:
- HTTPS/TLS encryption for all data in transit
- Encrypted storage of passwords and credentials
- Access controls and regular security audits
Sensitive information such as passwords is protected by encryption. While we take commercially reasonable measures to maintain security, no electronic transmission or storage system is completely secure.
6. Your Rights
You may have the following rights regarding your personal information:
- Access your personal information
- Rectify inaccurate or incomplete information
- Request erasure of your data
- Restrict or object to processing of your data
- Request data portability
- Withdraw consent where processing is consent-based
To exercise any of these rights, or to correct inaccuracies in your information, please contact us at moonokisoft@gmail.com.
7. Children's Privacy
MoonTrack is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at moonokisoft@gmail.com and we will delete that information promptly.
8. Cookies
The MoonTrack app itself does not use browser cookies. Our website (moonokisoft.com) may use cookies to understand visitor preferences and for security purposes. Visitors who do not wish to have cookies placed on their computers may configure their browsers to refuse cookies, though some features of the website may not function properly as a result.
9. What Happens if the Privacy Policy Changes?
We may update this Privacy Policy from time to time. Changes will be reflected by an updated "Last Updated" date on this page. We encourage you to review this policy periodically. Continued use of the app after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Company: Moonoki IT Solutions
- Email: moonokisoft@gmail.com
- Website: moonokisoft.com
- Support: MoonTrack Support Page
This Privacy Policy applies specifically to the MoonTrack application. For MoonHaul's privacy policy, see MoonHaul Privacy Policy.